On ZSE29 VER. 2.0, click the tamper switch 5 times firmly, then within 3 seconds, click it another 5 times. The LED indicator will flash to indicate a successful reset. The sensor will then enter auto-inclusion mode for 4 minutes.
To reset your Outdoor Motion Sensor VER. 1.0 to factory settings, start by opening the battery cover to expose the battery compartment and tamper switch. Then CLICK-CLICK-CLICK-CLICK’N’HOLD the tamper switch for AT LEAST 5 SECONDS. The LED indicator will turn off to indicate successful reset. The sensor will then enter auto-inclusion mode for 4 minutes.
Hard reset will erase all custom settings and recorded activity so that your device is restored to factory settings.
After resetting the sensor, try including it again to your Z-Wave network to see if that helped the issue.
If reset doesn't help or if you have general questions about the process, let us know! We'll be happy to help.