They can be the result of configuration errors during the inclusion process or your device can be associated with a different network - sometimes the factory's or manufacturer's network. In any case, we always recommend removing the Smart Plug from your Vera and then re-including it to see if that helps the issue.
If you’re running your VeraLite, VeraEdge, VeraPlus, or VeraSecure on the latest UI7, try pairing the Smart Plug first. It should be included as a Generic Z-Wave device. Once inclusion times out, try the steps below:
1. Tap the green Retry button in the bottom right corner of the app - this will put Vera into exclusion mode.
2. Exclude the device by pressing and releasing the Z-Wave button 3 TIMES QUICKLY.
3. The LED indicator on the Smart Plug should flash orange, and Vera will confirm the device was excluded in a message on top of the screen.
4. Retry the inclusion process once again.
When dealing with older firmware, just press the exclusion ("-") button on the hub and try the exclusion process outlined above (though it should be noted - we highly recommend updating to UI7 to take advantage of all the security, compatibility, and interface upgrades that come with the new software).
If you have any questions about the process or find that it doesn't help your issue, let us know! Our team is ready to help.